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Health in the News
They Provide Comfort For All Family Members
She arrived at the Lehigh Valley Hospital–Muhlenberg emergency
department (ED) unresponsive, her 4-month-old baby and significant
other by her side. They all needed help, and Kathy Herron-Buttillo,
R.N., Erin Colley, R.N., Sheila Green, administrative partner, and Rose
Liggio, technical partner, provided it–-and more.
“The patient’s significant other was so distraught, he had trouble
caring for the baby,” nursing supervisor Gloria Hamm, R.N., says.
The ED was packed, but colleagues went out of their way. They put the
infant in a crib, changed diapers, obtained formula and calmed the
infant until family members arrived.
ED staff called the patient’s siblings and parents, explained the
situation and made sure the family had proper contact information if
there were any questions.
“The staff’s ability to empathize allowed them to deliver better care,”
Hamm says. “They offered their services to family members there, as
well as family desperately trying to get to their loved one.” This page last updated 2/12/08 04:08 PM
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